Buyer FAQ
Quick answers to help you shop Cové Collective.
When will my order ship and arrive?
Orders are processed within 2–4 business days, excluding weekends and holidays. Processing may take slightly longer during launches, promotions, or holidays. After shipping, standard U.S. delivery typically takes 3–7 business days, depending on your destination and carrier. Delivery times are estimates and may be affected by carrier delays. You'll receive a shipping confirmation email with tracking information once your order ships.
Can I return or exchange cosmetics?
All cosmetic purchases are final sale for hygiene and safety reasons. We do not accept returns, exchanges, or refunds once an order has been processed and shipped. Please review your order details carefully before purchasing.
What if my order arrives damaged, defective, or incorrect?
Email support@thecovebeauty.com within 48 hours of delivery with your order number and a photo of the issue. Our team will review the situation and work to resolve it.
What's the difference between the lip formats?
COVÉ Icon Lipstick offers rich, full-coverage color with a matte silk application. The Signature Matte Lip Set pairs creamy matte lip color with a matching liner for a defined look. Precision Lip Liner adds creamy, precise definition and can be worn alone or with lipstick or gloss.
High-Gloss Lip Lacquer delivers glass-like shine, worn alone or layered over lipstick. Melt Lip Butter has a buttery texture, a soft glossy finish, and a touch of color. COVÉ HIM Essential Lip Balm offers a lightweight, non-shiny finish. Prep & Polish Lip Treatment is a duo with a scrub and balm that gently exfoliates and conditions lips before applying the lip balm. Lip Butter is smooth like butter with a shiny finish that can be worn separate or layered on top of the matte set or icon lipstick for a boost of shine.
How do I choose a shade?
Start with your preferred look: the Icon Lipstick collection ranges from soft nudes to bold statement colors, while the Signature Matte Lip Set includes a matched liner. Review the product's shade options and description before ordering. For product questions before purchasing, email support@thecovebeauty.com. Cosmetic purchases are final sale.
How can I contact support, and when will I hear back?
Email support@thecovebeauty.com for order questions, product inquiries, or assistance. Include your order number for order-related questions. Please allow 24–48 business hours for a response. Published support hours are Monday–Friday, 9:00 AM–5:00 PM (EST).